Refund Policy
Clear and Transparent Refund Procedures in Compliance with UAE Consumer Protection Laws
Legal Compliance Notice
This Refund Policy is formulated in compliance with UAE Federal Laws, including but not limited to: Federal Law No. 24 of 2006 concerning Consumer Protection, Federal Law No. 18 of 1993 on Commercial Transactions, and applicable free zone regulations.
General Refund Policy
At Destpeka Digital Business Development, we strive to ensure complete customer satisfaction with our digital business card services. This refund policy outlines the circumstances under which refunds may be granted in compliance with UAE consumer protection laws.
All refund requests are subject to review and approval based on the criteria outlined in this policy. We process refunds in accordance with UAE commercial regulations and electronic transaction laws.
Standard Processing Time
Refunds are typically processed within 7-14 business days from approval date.
Refund Eligibility
Circumstances Eligible for Refund
Service Non-Delivery
If paid services are not delivered due to technical issues on our end.
Duplicate Charges
In case of accidental duplicate billing for the same service.
Technical Failure
If service is unusable due to proven technical failures that we cannot resolve.
Eligibility Timeframes
Refund Process
Step 1: Submit Request
Submit a formal refund request through our customer portal or by email to refunds@destpeka.ae with your transaction details and reason for refund.
Step 2: Request Review
Our team will review your request within 3-5 business days to verify eligibility based on this policy and UAE consumer protection guidelines.
Step 3: Approval & Processing
If approved, refund will be processed to your original payment method. Processing time depends on your financial institution (typically 7-14 business days).
Step 4: Confirmation
You will receive email confirmation once refund is processed with transaction details and expected credit timeline.
Required Information for Refund Requests
- Full name and contact information
- Transaction ID and date of purchase
- Reason for refund request
- Supporting documentation if applicable
Non-Refundable Circumstances
Services Not Eligible for Refund
Digital Services Rendered
Services that have been fully delivered and accessed by the customer
Subscription Periods
Completed subscription periods where service was available and functional
Change of Mind
Requests based on change of decision after service delivery
Violation of Terms
Accounts terminated due to violation of terms of service
Partial Refunds
In some cases, partial refunds may be offered at our discretion for subscription services with unused periods, calculated on a pro-rata basis according to UAE commercial practice.
Contact & Support
For refund requests or questions about our refund policy, please contact our dedicated support team. We are committed to resolving all inquiries in a timely manner according to UAE commercial regulations.
Response Time
Initial response within 24-48 hours during business days (Sunday - Thursday)
Customer Support - UAE
For comprehensive support regarding refunds and billing inquiries:
UAE Legal Compliance
Our Refund Policy is fully compliant with United Arab Emirates federal laws and consumer protection regulations.
Consumer Protection
Compliant with UAE Federal Law No. 24 of 2006 on Consumer Protection
Payment Regulations
Adheres to UAE Central Bank regulations for electronic payments
Commercial Law
Follows UAE Commercial Transactions Law for refund procedures
Need Assistance with Refunds?
Our dedicated support team is here to help you with any refund-related inquiries in compliance with UAE regulations.